Almost customers asked the same question: why they did not see the data log of the target device in their user dashboard. Please check with the following reasons:
1. The app Disable or stuck, so if you have a chance to reboot the target device, please do it.
Or, maybe you should wait until the device has no battery, and it will automatically reboot when it was plugged into a charger.
In case you still keep in your hand the device, please check with the below link to know all essential settings. You can choose by your target device (brand) and version of Android:
1.1. Go to the support site (this site).
1.2. Search keywords “essential settings” or go to the session “Essential settings” or something like that you will see many articles about how to configure these settings on a specific Android version/brand/device.
Maybe an installation again is required if you did not follow the essential settings as above.
Follow it (the guide above), and 90% will resolve your issue.
2. The target device had no internet connection.
Try to check if it has an internet connection. It is not necessary to have an internet connection always, but it should have sometime per day to do synchronization.
3. The app was removed from the device.
Removing, or uninstalling the app by someone else, make the Data synchronization will not occur anymore.
If you have a chance to keep the device in your hand, can you try to show the app to make sure?
How to show/hide the icon: visit our support site and search “How to show”